“Fred’s son Jonas adds ‘Dad can get pretty worked up at times, but I know he trusts me so he never said we were not going to undergo the 4OurElders assessment and evaluation.’ ‘Steve promised me 360 degree confidentiality in the process and in working with Steve to design and pull off such a big project I knew I could trust him and his approach.’ ‘I also knew he had incredible experience in elder care and service and that with this unbelievable background, which over quite a few years has led to his development of the tools he uses--formulas, interview forms and techniques, grading grids and a final report format that includes specific proposed changes to bring even further improvement-- looked like it could not miss the one mark we were shooting for—making sure Greenhurst has the best care and service for our residents and their families.’”
“The process from start to finish played out just like I hoped and thought it would.’ ‘It was totally transparent and 100 percent confidential. Our staff felt totally at home with him as he went about the interviews.’”
“As I told Steve when I received but had not even reviewed the Final Report yet ‘I cannot thank you enough-- I have always wanted someone independent to come into our home—a professional, a real expert—and help us self-assess and to sharpen our vision.’” “That is exactly what we have done and we could have never done it without 4OurElders.”
“4OurElders delivered on every promise they made us in advance and we, our staff and most importantly our residents and their families are and will be even better off as a result of what we will be doing in the coming months and years based on the work that 4OurElders directed and completed with us here at Greenhurst.”
- Jonas Schaffer, Administrator
